Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by zAssistant Natural language processing & Artificial intelligence. Connect with users on your website, mobile app, the Facebook Messenger, WhatsApp, Viber, Google Assistant, Amazon Alexa, Telegram, LINE and other popular platforms and devices. Whether your users are on-the-go or at home, engage with them through wearables, phones, cars, speakers and other smart devices
Personalised at Scale
Handle multiple conversations at the same time with ease. AI powered automation Deliver instant, precise answers with answers and follow up with intent based conversations. Interactive media experiences Engage your customers by sending them images, videos and GIFs & docs and help them in a jiffy with answers and follow up with intent based conversations. Proactive Messaging Deliver outbound notifications like order, payment and service updatesintent based conversations
Broadcast is one of the best marketing tools to grow your business using your connections with existing customer base. Reactivate your existing subscribers, reveal their needs and interests, make up-sales and useful proposals based on their replies. This is the next amazing zAssistant feature that gives you a chance to start a dialogue with your subscribers instantly. Deliver a content to a list of subscribers and target them using audience filters. Get to know your audience and segment it with tags depending on users' replies (conversational actions). Engage your subscribers via any channel available and drive them to another channel if needed (consider returning inactive subscriber to the Messenger via SMS). Advanced Schedule broadcast management system.
How are chatbots revolutionising the banking industry
Chatbots are helping banks enhance customer satisfaction
Banks can focus on areas that need more human intervention
Bots are suggesting products and solutions to customers
Banks are saving upfront costs on deploying agents for handling customer queries
Chatbots are helping banks enhance customer satisfaction by answering a host of their queries within seconds. Today, most customers want prompt replies to their questions and the IVR system often puts their calls in queues. Customers, pressed for time, may find this undesirable. This is where chatbots play an essential role by replying to their queries in real time
Bots answer common questions regarding account balance, utility payments, balance transfer, ATM locator etc., in a seamless and time-bound manner. With predictive analytics, the bots pick up the customer’s intent and answers accordingly.
Also, some banks have developed bots that help customers block their cards instantly in case of a theft or misuse. They ask certain question related to the card and an OTP is sent to the registered mobile number. Once fed, the card gets blocked instantly. With uninterrupted support 24 x 7, chatbots are creating meaningful customer relationships
Sophistication has led to chatbots becoming more action-oriented. Apart from answering common FAQs related to banking operations, today, bots go a step further to suggest customised products to customers. For instance, if a customer is enquiring about home loan or loan against property, the bot lists out such products offered by the bank.
Also, it helps customers calculate their loan eligibility and the loan amount based on the inputs provided. This goes a long way in enhancing revenues for banks in the long run.
With chatbots taking care of common queries related to bank operations, bank representatives can focus on areas that need human intervention, such as helping customers know the nuances of their offerings and how it can have an impact on their overall financial health.
Though chatbots have been a disruptor for the industry, it can’t completely replace humans as most customers after having general knowledge about products would want a face-to-face interaction with the concerned representatives to know the finer aspects.
For instance, if it’s a loan after knowing the eligibility and the amount, a customer would prefer a direct discussion with bank authorities related to the flexibility of rate of interest, tenure, processing and prepayment charges among others.
Chatbots can handle multiple queries simultaneously. Banks deploying bots can handle millions of queries in a month. Employing agents to do so is expensive and time-consuming. Hence, bots are helping banks to save up-front costs and the Juniper Research study suggests that banks could save over USD 8 billion by 2022 with the help of bots
Enterprise Chatbot Solutions
Machine Learning (ML), Artificial Intelligence (AI), personalization & Natural Language Processing (NLP) are transforming the Customer Experience (CX). Organizations can use a 5-point framework to evaluate enterprise chatbot solutions based on critical factors from objectives to implementation
We use an Agile development process using sprints, releasing features little and often to meet the story features. We work closely with our clients, always testing, improving the bot flow, the conversational knowledge base, the bots personality and the overall user experience. This process of iterative delivery a working chatbot will be deployed and ready to use by real users, right from the very first sprint.
Machine learning — Provide us with examples of what a user might say when interacting with your product. Using years of domain knowledge and natural language understanding, we analyze and understand the user's intent to help you respond in the most useful way.
On any platform — Build Actions, Skills, bots, and apps for the Google Assistant, Alexa, Cortana, Facebook Messenger, WhatsApp, Viber and other platforms your users are on
Optimized for the Google Assistant, Alexa & Apple Siri. — Most widely used tool to build Actions for more than 800M+ Google Assistant, Alexa & Apple Siri devices.
Human Handover — The biggest worry as a business you might have is, "What if my chatbot fails to answer a customer's questions?". Well we know this can happen a lot. A hybrid solution which can seamlessly shift conversations between users and customer support agents is what you need
Human Takeover — We have a live chat feature built, which allows you to monitor all conversations between your chatbot and your users from one single interface. Hence allowing you to take over the conversations seamlessly which your chatbot finds difficult to handle.
Conversational Form — An intelligent way to collect information from your users without being pushy using Conversational UI.
Website Chatbot — A chatbot could shrink the response time to 1 second and answer all the repetitive questions to all of your website visitors without need to retype them again and again
Acquire Users from Facebook Post Comments — This feature provides you a way to connect your business to your likely customers. With this feature you can reply to your post comments with private messages on messenger. This allows you to give immediate support to your customers and create leads with it.
Light-heartedentertainment — Chatbots don’t have to be serious - it’s good fun to introduce some workflows that are purely for entertainment. For example, why not tell a joke, provide funny tips or light-hearted commentary on the latest news? Whilst your customer is engaged in a chat with your bot is the perfect time to let them know other information that may be of interest to them. For example, if you provide online shopping sales for gigs, you might want to throw in chat messages like “Did you know that from Chaldal running a 10% cashback online payment?”.
Accept payments via your chatbot — zAssistant bot is capable of taking payments part way through a conversation - for example, if it identifies a particular product or service that your customer wants to purchase, It can simply request a payment, specifying the currency and amount to be paid, and a link is automatically created that will take your customer to a secure payment portal to complete the transaction. Once a payment has been processed, an integrated action is triggered and your workflow can continue - sending a confirmation email or introductory welcome pack, or releasing a software code - whatever you need it to do.