When support equals partnership
To some people, support is what you get when something goes wrong. At zarss, we think of support as the very opposite. It’s partnership — the core of how we engage with our customers, the foundation. In fact, we built our entire business on the idea that strategic partnerships require their own infrastructure to address business-critical needs. Whether that’s through human interaction, application interface, or process integration, our customer support is fine-tuned to meet the needs of our customers.
We're here for you. Available 24/7/365, in your time zone, via email and phone.
Swift action supported by extensive decision making capabilities and continuous tool improvements.
Multidisciplinary, multinational support team with unparalleled technical and human skills to deliver on the promises we make to our customers. No lip service: our support team actually goes through regular, individualized training to serve you better every day.
zarss was the first company in the mobile messaging market to offer enterprises Service Level Agreements (SLAs). And our strict adherence to SLAs and our quality standards (for Availability, Response Time, Investigation Quality, Escalation Procedure, and Resolution Time) are at the heart of our continuing success serving over 500 enterprises and mobile network operators.